I had some issues with the pool service initially, and there were definitely some problems with communication and the condition of my pool during the first few weeks. However, I’m happy to say that the company has made noticeable improvements since then.
The service has gotten much better, the technicians are paying more attention to the pool, and the overall quality has improved. I appreciate that the company listened to my concerns and took steps to improve the service.
I’m glad I gave them the opportunity to make things right, and I’m looking forward to continuing to see the improvements. I would now recommend giving this company a chance, especially if you’re looking for a pool service that is willing to listen to its customers and improve.
Response from the owner:Ronni, thank you for taking the time to share your experience and for giving us the chance to make things right. We apologize for the initial communication and service issues and are glad to hear our technicians have improved the care of your pool. Your feedback helped us make changes, and we are committed to maintaining that higher level of service. We appreciate your recommendation and look forward to continuing to earn your trust.