We actually got into this business because we could not find a decent company to manage our family pool. With our prior success in running home service businesses we decided to get into residential pool maintenance & repair. After spending a short period of time in the business we quickly realized what was lacking & filled the gaps with what our expectations were.
- Regular scheduled service days
- Notifications if service days changes
- Text notifications when on the way
- Before & after pictures
- Actually test the water each visit (Yeah, you would be surprised... most don't)
- Digital water testing (Not some guys guess on what color the cheep test strip may show)
- Report of Chemical exact readings
- Report of what chemicals were added to the pool
- Of course we brush/ vacuum/ skim the pool, as well as empty the skimmer & pump baskets each week
- We have a filter cleaning schedule (Instead of waiting for the pool to get cloudy or start to turn green)
- Inspect the equipment each visit & notify if there is a concern
- Easy Feedback request (On the top of each email report there is a Thumbs Up or Thumbs down icon) We are in this together & ONLY want techs that do an outstanding job.
Next, we tried to make it easy to contact us without needing to charge for a big call center or hire a bunch of people to answer the phones. We have tried to make it as easy as possible to notify us of a concern. We have created the following ways to communicate with us effectively:
- Call
- Call w/ AI Agent (for after hours or when other agents are busy helping other customers)
- Text
- Form Fills for specific issues
- Webchat
We are always working on improving our service, but hopefully you will agree we are miles above the rest.